Welcome to Krishna Rugs. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Krishna Rugs operates as a manufacturer and seller of handmade and hand-tufted rugs. All products are crafted using traditional techniques and natural materials. By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.

2. Products & Craftsmanship

• All rugs sold by Krishna Rugs are handmade. Minor variations in color, size, texture, or design are natural characteristics of handcrafted products and are not considered defects.

• Product images are for representation purposes. Actual colors may vary slightly due to screen settings and lighting conditions.

• Sizes mentioned may vary by ±1–2 inches due to the handmade process.

3. Custom & Made-to-Order Rugs

• Custom rugs are produced based on the specifications provided by the customer (size, color, design).

• Once a custom order is confirmed, it cannot be canceled, returned, or refunded, unless the product arrives damaged or defective.

• Production timelines for custom rugs may vary and will be communicated at the time of order.

4. Pricing & Payments

• All prices are listed in [currency] unless stated otherwise.

• Krishna Rugs reserves the right to change prices at any time without prior notice.

• Full payment must be received before order processing begins.

• We accept secure payments through approved payment gateways only.

5. Shipping & Delivery

• We offer worldwide shipping.

• Delivery timelines are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

• Krishna Rugs is not responsible for delays caused by customs authorities or courier services.

• Any customs duties, taxes, or import fees are the responsibility of the buyer.

6. Returns & Refunds

Ready-Made Rugs

• Returns are accepted within [X] days of delivery, provided the rug is unused, unwashed, and in original condition.

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

Custom Rugs

• No returns or refunds on custom or made-to-order rugs, except in cases of manufacturing defects or transit damage.

7. Damaged or Defective Items

• If your rug arrives damaged or defective, you must notify us within 48 hours of delivery.

• Clear photographs and order details must be provided for verification.

• Approved claims may be eligible for replacement, repair, or refund at our discretion.

8. Intellectual Property

All content on this website, including text, images, designs, logos, and product concepts, is the property of Krishna Rugs and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Care & Maintenance

Krishna Rugs is not responsible for damage caused by improper use, cleaning, or maintenance. Customers are advised to follow recommended rug care instructions provided on the website or with the product.

10. Limitation of Liability

Krishna Rugs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the product purchased.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

12. Changes to Terms

Krishna Rugs reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Email: [krishna@krishnarugsgmail.com]
Business Name: Krishna Rugs
Location: India

Terms & Conditions