Shipping Policy
Last Updated: 17/11/2025
Thank you for choosing Odette Rugs. We’re committed to ensuring your order reaches you as quickly and smoothly as possible. Please take a moment to review our updated shipping policy.
General Shipping Information
We ship to all U.S. states and territories.
We provide FREE STANDARD SHIPPING through FedEx on orders of $100+ after coupons and before taxes are calculated.
Please note that some carrier services may experience unexpected delays in transit or tracking updates. We appreciate your patience and understanding — it’s always our top priority to make sure your orders are delivered to you as soon as possible.
Order Processing
Orders are typically processed within 1–3 business days after order confirmation.
You will receive an email notification once your order has been shipped.
Shipping Timeline
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Orders within the U.S. typically arrive in 5–7 business days.
Delivery timelines are estimates and may be affected by holidays, weather, or courier delays.
Shipping Charges
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Free Standard Shipping on orders of $100 or more
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Orders under $100 will incur a flat shipping fee (calculated at checkout)
Order Tracking
Once your order ships, you’ll receive an email with a tracking number to follow your package.
If you haven’t received tracking details within 3 business days of placing your order, please contact us at support@odetterugs.com.
Shipping Address Accuracy
Please ensure your shipping address is complete and correct at checkout.
Odette Rugs is not responsible for:
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Orders shipped to incorrect or incomplete addresses
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Lost packages due to inaccurate address information provided by the customer
If you notice an error, contact us immediately at support@odetterugs.com.
If your order hasn’t shipped yet, we’ll do our best to update it.
Lost, Stolen, or Missing Packages
If your package is lost, stolen, or missing, please follow these steps:
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Contact FedEx to file a claim: FedEx Missing Package Claim
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If FedEx is unable to assist or locate your package, please contact us at support@odetterugs.com with your claim number.
Please allow 48–72 business hours for our team to respond.
Contact Us
If you have any questions regarding your order or shipping, we’re here to help:
Email: support@odetterugs.com
Phone: +1 307 4008815
Address: 32 N GOULD ST STE R, Sheridan, WY 82801
